Five tools, one calm evening

Responsible Gambling at Bethall Casino: Keep Play a Pastime

Play only from 18+, and every Bethall Casino account already includes deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set your limit now

Licensed in CuraçaoGaming Control Board licence OGL/2016/4942/660, operating since 2016 under Bethall Casino N.V.

Your first question

What should I know about responsible gambling here?

Most readers want to know who stands behind the account and who they can talk to.

Minimum age18+

LicenseGaming Control Board Curaçao, OGL/2016/4942/660

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Five controls

Steadier play with tools you choose

Plenty of players worry that setting a limit will feel like a punishment rather than a choice.

Money in, capped

A deposit limit caps how much you put in. Switch it on before a session, not after a loss, so the evening's spend is settled while you are still calm.

Same game, calmer evening

Think back to a night you chased a loss: a loss limit stops play at a set point. Set it while you are level-headed, since it keeps the evening's cost predictable.

Time alerts at intervals

Session time reminders nudge you when you have played for a while. Turn them on for long evenings at the screen, when an hour can quietly turn into three.

When a break is needed

Self-exclusion closes your account to play for a break you choose. Choose it when a pause feels needed and the reminders are no longer enough on their own.

What have I spent so far?

Reality checks pop up during play with the time and spend so far. Turn them on if you lose track of both, so the numbers stay in front of you, not in your head.

Tonight, before you play

Setting a deposit, loss or time cap

After these steps you will have a limit saved in your own account, chosen while you are calm.

Which settings do I open?

Sign in to Bethall Casino with your email address and open the settings area of your account. Check that your contact details are current, since confirmations go there.

What sits under responsible gambling?

Find the section for responsible gambling tools, where every control sits in one place. Check the wording of each option before you change anything.

Which cap fits your week?

Decide between a deposit limit, a loss limit or a session time reminder. Check which one matches the evening you usually have, rather than the one you wish you had.

Saved, then verified

Save your choice and read the confirmation that appears. Check the figure matches what you intended, and adjust it the same way if it does not.

When the fun fades and the chase begins

Catching these signs early keeps a pastime from turning into a problem, and the fix is rarely dramatic. Setting a deposit limit before your next session, or taking a pause, is the first step and the easiest one to take.

Read these as prompts, then ask yourself whether any of them sound familiar.

You play longer than you planned, most sessions
Chasing a loss has become your usual habit
Money set aside for bills goes into the account
You keep the amount you spend from people close to you
You feel tense or restless on days without play
You borrow to keep playing at the same level
Play feels like a duty rather than a choice

Ready for a real conversation

Who do I call when play gets heavy?

Talking to someone is free, confidential and fits the same calm, plain approach we take in the account.

Gambling Helpline Aotearoa

A confidential line that answers at any hour, for players and for the people worried about them. Callers get listened to and pointed to local support. Free text is available too. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Face to face help for players and families, with free counselling, peer and cultural support across 18 clinics nationwide. Reach them by freephone, by text, or on weekdays during office hours. pgf.nz

Safer Gambling Aotearoa

Health New Zealand information for people who gamble and for their whanau: how harm shows up, practical tips, and a finder for support close to home. safergambling.org.nz

You want out, and for how long is yours to choose

Take a short break. A time-out keeps you out of your account for a stretch of hours or days, long enough to break a run of play. You start it yourself in the casino account and play is blocked until the period ends. Nothing is lost permanently, so it suits a rough week.

Before the stop, a decision. Self-exclusion closes your access to play for the long term, and it stays in place for the period you choose. You set it inside the casino account, and it cannot be undone early, which is the point. Plan it as a stop, not a pause.

Set it in your account. New Zealand has no national self-exclusion register, so the casino account is where you exclude yourself and where the period is recorded. Ask our support team to walk you through it, and ring the helpline for support that goes beyond the account.

Limits and breaks

How do the limits and exclusions actually work here?

Most players want to know whether a cap they set can quietly be undone later.

Can I set my deposit limit from my phone?+

Yes. The mobile version of the site opens the same account section, so the deposit, loss and time settings sit where you left them. Nothing about a phone changes which caps are available to you.

Can I raise a limit once I have set it?+

Talk to support through live chat, email or phone and they will explain what your account allows. Every cap is meant to be chosen before play, not in the middle of a session, so treat the figure as fixed for the week ahead.

If I self-exclude here, am I blocked from other casinos too?+

No. New Zealand has no national self-exclusion register, so an exclusion closes your Bethall Casino account only. It does not travel to other operators, and you would need to set a separate exclusion with each of them.

Does a self-exclusion end on its own before the period is over?+

No. A self-exclusion runs for the whole period you picked, and it cannot be lifted early. That is the point of it: the decision you make while calm holds even when you feel differently later.

What changes in my account if I take a short pause?+

A pause suspends your play for a set number of days, then access returns by itself without you having to ask. Your balance and history stay put, so you pick up again once the pause has run its course.

My partner plays too much, so who can I call for advice?+

Gambling Helpline Aotearoa takes calls from relatives as well as players, around the clock and free. Problem Gambling Foundation also offers free counselling with peer and cultural support, so you do not have to sort this out alone.