Four blocks, one clear answer

Your account verification at Bethall Casino, finished once and done

Identity checks exist because the Curaçao licence requires them, and a full review normally takes around 11 hours.

Start verification now

Licensed in CuraçaoGaming Control Board licence OGL/2016/4942/660, operating since 2016 under Bethall Casino N.V.

What it buys you

Your verification, line by line

Six short lines settle who checks you, under what licence, and when it lands.

Checking party

Bethall Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2016/4942/660

Typical review

11 hours

Required by

At the latest before the first withdrawal

Questions to

[email protected]

Minimum age

18+

Sending your documents

Send your documents so the review finishes in one go

Bethall Casino reads files once, carefully, so a tidy upload beats a fast one.

Empty slots first

Open your profile and look for the verification area, where each required document sits as its own slot. Note which slots still show as empty before you begin.

All four corners in frame

Photograph or scan the whole page, all four corners inside the frame, no glare and no fingers. Save it in a common format such as PDF or JPG rather than a screenshot of a photo.

Same name, same digits

A card or wallet copy names the same person as your ID, and the visible digits must match what you used to pay in. Covered numbers get the file sent back.

Waiting on the review

A confirmation appears once the file lands, and the usual review runs about 11 hours. Should something be unclear, a note arrives asking for one specific page rather than a full resend.

Four papers

Which document proves what?

Four rows show exactly which paper answers which question, and what the copy has to show.

Proof of identity

ConfirmsYour name, face and date of birth

Must showFull page, photo clear, all edges visible

Proof of address

ConfirmsWhere you live now

Must showYour name, your address, dated in the last three months

Payment method confirmation

ConfirmsThat the card or wallet is yours

Must showYour name and the last four digits

Common rejections and their remedies

Is my bill too old? A bill dated back beyond the recent months shows where you lived once, not where you live now, so it cannot confirm your current address. Pull a newer bill from your provider's account Upload a statement dated within the last three months

Replace the expired document. An identity document whose expiry date has passed is no longer accepted proof, because its security features and your appearance can no longer be checked against it. Renew the document at the issuing office Upload the new one before your next withdrawal request

Photos of documents, not screenshots. A screenshot or scanned copy loses the fine detail and glare control that a camera photo keeps, which leaves the security printing unreadable for our reviewers. Photograph the physical document with your phone Keep the flash off and use daylight

Routine proof of origin, never a suspicion of you

Bethall Casino N.V. holds licence OGL/2016/4942/660 from the Gaming Control Board Curaçao, and that licence makes origin checks a duty. Treat the request as paperwork every licensed operator performs: it asks about the money, not about you.

Depending on the answer you give, our verification team may ask for one or two of the following.

Recent payslips from your employer
Bank statements showing incoming salary
A contract or letter from your employer
Tax assessment from the past year
Proof of a sale, pension or inheritance

When the check arrives

Notice the moment the check lands on your account

Four points at which a request can appear, so none of them catches you mid-withdrawal.

Mismatch first, review after

A name, date or address that differs between your profile and your papers sends the file to review, and the fix is a corrected document or a matching detail.

Why is my payout waiting?

Licence conditions mean the check is complete before any payout leaves, so a first withdrawal request opens the review and asks for identity and address papers.

Small limit now, checks after

A higher deposit ceiling is a change in how much you can spend, so the request returns to confirm identity and, where relevant, the money behind the deposits.

Could I be asked for ID?

Doubts over whether you meet the 18+ rule bring a request for photo identity, which settles your age and your name in one pass.

Clear the doubt

What should I know before I send documents?

Useful the moment a document request appears on your screen or a payout waits on review.

Can I upload my documents straight from my phone?+

Yes. Photos taken with your phone camera are accepted, as long as every corner of the document sits inside the frame and no glare hides the text. Send the files from the same device you use to sign in, so the upload finishes in one go.

Is my ID safe once I send it to the verification team?+

Files travel over TLS 1.3 encryption and reach only the team that reviews them. The details stay attached to your account for the purpose of the check, so your passport scan is not passed around the business. Ask [email protected] if you want to know what is held on you.

Does Bethall Casino hold my payout until the check is done?+

Yes. The license requires a completed check before the first withdrawal leaves, and the casino may ask at registration or at your first deposit instead. Nothing about the request changes your balance; it only decides when the money can be released.

What happens if my name has changed since the ID was issued?+

Send the document in your current name together with the paper that links the two, such as a marriage certificate. A reviewer matches the names by hand, and the account name stays the one you registered. Mention the change in the e-mail so the file is not sent back.

Why was my proof of address turned down?+

Usually the page is cropped, older than the reviewer can accept, or shows a name that differs from your account. Check the four corners are visible and that the address matches what you entered at sign-up, then send a fresh copy to [email protected]. A short note about what you changed speeds the second look.

Which regulator licenses Bethall Casino and under what number?+

The Gaming Control Board Curaçao licenses the operator, Bethall Casino N.V., company number 347124, under license OGL/2016/4942/660. That license is why identity and AML checks sit inside the account at all. The company is registered at Heelsumstraat, Willemstad.