Help without the runaround

Bethall Casino contact, whichever way suits you

Get in touch with Bethall Casino support by chat, e-mail or phone, available around the clock.

Contact support Licensed OGL/2016/4942/660, 18+

Paid today

734,403 NZ$

2,722 In the hall now

Licensed in CuraçaoGaming Control Board licence OGL/2016/4942/660, operating since 2016 under Bethall Casino N.V.

NZ$36M paid weeklyAverage withdrawal processed in 7 minutes, maximum withdrawal NZ$77,000 per transaction.

TLS 1.3 encryptionBank-grade encryption on all transactions, independently audited by iTech Labs.

Need help now

You need an answer and a human

You will know which channel suits your question and how fast it answers.

Live chat on the site

Best for quick questions you want settled now; a live chat agent usually answers within 1 minute, around the clock.

Start chat

Write it down for us

Best for anything with details or attachments; write to [email protected] and a reply typically arrives within 8 hours.

Write

Call the support line

Best for urgent or personal matters you want to talk through; call +64 9 297 7472 (NZST) and expect a pickup in about 5 minutes.

Call

Support that fits NZ

Support for New Zealand players, on your clock

You will have the local phone, time zone and help contacts for New Zealand in one place.

How to reach us

New Zealand phone+64 9 297 7472

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

RegulatorGaming Control Board Curaçao, OGL/2016/4942/660

Where to get help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Agency Self-Exclusion Programme

Notes, screenshots and dates

Reaching out works best when your account details sit beside you.

Registered e-mail address for the account
The payment method you used last
A screenshot of the screen or error
Date and time the problem started
Your verification documents, if a check is open

Full article

Skip the wait

Which address reaches the right team?

This block settles which inbox answers your topic, so your message never sits in the wrong queue.

Account

General support[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Bethall Casino operator

Certainty about who runs the casino

If you like knowing who takes your deposits, the details below are the ones Bethall Casino publishes.

The company

Legal nameBethall Casino N.V.

Company number347124 (Curaçao)

Registered addressHeelsumstraat, Willemstad

The licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2016/4942/660

Written contact

Support e-mail[email protected]

Fast answers

Ask now, stop wondering later

Useful when one nagging question is all that stands between you and playing.

trustWhy does support ask for my email and not my password?+

Your account is found from the email address you registered with, never a password. Have that email ready and, if money is involved, the payment method you used. Sharing your password with anyone, support included, is never needed because we simply do not ask for it.

trustDo I need to speak another language to get help?+

English is the main language of this desk, and German, Finnish and Norwegian speakers are on hand too. New Zealand players will always be helped in English, so nothing needs translating on your side. Just write as you normally would.

trustWhat happens when a complaint needs to go further?+

Operations sit under the Gaming Control Board Curaçao, licence OGL/2016/4942/660, held by Bethall Casino N.V. If a serious dispute cannot be settled with us, that regulator is where a formal complaint can be taken next. Keep your correspondence, as it may be requested.

trustHow long before an unresolved issue is escalated?+

Reply to the person who helped you and say plainly that the answer missed the mark. A senior colleague then reviews the exchange, and a written reply follows within eight hours. Only after that step should anything go on to the Gaming Control Board Curaçao.

trustDo I need to wait for business hours to reach you?+

The desk never closes, so late nights, weekends and public holidays in New Zealand are all covered. Typical replies come in about one minute on live chat and five minutes by phone. Email waits a little longer, with eight hours being the usual turnaround.

Bethall Casino complaints

Bethall Casino complaints go further than chat

If a reply has not fixed the problem, this block shows the steps that follow, in order.

A clear timeline

Send the story to [email protected]: what happened, when it happened, what you want done. The team logs it and replies without ever asking for your password.

Waiting on the first answer

An answer comes back to the same thread and should state what the team will do; compare it with your own notes, then reply with anything still missing.

Your case, reviewed again

If the answer misses the point, ask for a supervisor review through the same complaints address, and keep every message in one thread.

Take it to Curaçao

After that step you may take the matter to the Gaming Control Board Curaçao, the regulator named above, attaching the message trail.

Waiting for a reply

Waiting times you can plan around

By the end you will know which channel answers fastest at the hour you need it.

Live chat

Live chat hoursAvailable around the clock

First chat replyOne minute

Time zone usedNZST

E-mail

E-mail address[email protected]

E-mail reply timeEight hours

Phone

Phone number+64 9 297 7472

Phone waitFive minutes